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ABOUT US OUR PRODUCTS CLAIMS DISPUTE RESOLUTION CODE OF PRACTICE IMPORTANT LINKS CONTACT US PRIVACY POLICY |
DISPUTE RESOLUTIONIf you think we have let you down in any way, or our service is not what you expect(ed), please advise us so that we may resolve the matter. Please contact our office (02) 8873 3300 between the hours of 8.30am and 5.00pm or write to: Custodian Underwriting Agency PO Box 581 NORTH RYDE BC 1670 Please provide full details of your complaint together with any supporting documentation and an explanation of what you expect us to do. What we will do to resolve your complaint When you first let us know about your complaint, it will be handled by the person who has authority to deal with it. This person will listen to you, consider the facts and contact you to resolve your complaint as soon as possible, usually within five (5) working days after we have completed any investigation required. If your complaint remains unresolved We have in place procedures to deal fairly and promptly with your complaint. If however, you are not satisfied with our final decision we will, on request give you information about other people or organisations who may be able to give you advice and assist in resolving the matter to our mutual satisfaction. At all times we will act reasonably and in accordance with our contractual obligations to you. |
